Frequently Asked Questions
Everything you need to know about your Petit Bateau order.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking link. You can also monitor your delivery status through the 'My Account' section on our website.
What is your return policy?
We offer a 30-day return window from the date of receipt. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
How do I choose the right size for my child?
Petit Bateau clothing tends to run slightly small. We recommend consulting our detailed size guide, which includes measurements in centimeters and age recommendations, to ensure the perfect fit.
Are your cotton products sustainably sourced?
Yes, we are committed to quality and safety. Many of our cotton items are Oeko-Tex® Standard 100 certified, ensuring they are free from harmful substances and gentle on sensitive skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
We ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.